Services and support, including help and FAQs

Accessing Report-Card and Archive… Anywhere Anytime 24/7.

Training… delivering the best reactive training, professional services, consulting and customized range of SIS training courses for staff and parents, mainly onsite.

Web publishing… 24/7 fast response SLAs through an Express Routing Code, minimizing impact and downtime.

E-learning and e-assessment… support for technology enhanced teaching, including Moodle and Questionmark Perception. Find out how to get help and resources.

Smart Devices… help with the device that sits on your desk or travels with you,

File storage… storage for files and folders accessible from your smart device, and data backup and recovery services.

Accounts… accounts or login names for admininstrators, academic members, and students/parents to access a range of facilities. Information about registering for an account and changing your password (including challenge questions).

Staff and student admin applications… support for the key business processes associated with staff and student administration at the Academy, such as student records, timetabling, and HR.

Management information… Cognos tools to support decision making, including what-if business modelling tools and reports that consolidate and present complex data.

Virtual Server provisioning… platforms for applications. Includes looking after the essential components such as the operating system and database, so that the application can run.

Infrastructure… the academy network, information on wifi, infrastructure cabling for the network data centres.

Governance… project management of projects delivering major IT changes, ITIL management to provide governance and support within IT Services, IT security to respond to IT security incidents, and ITSAs - here to ensure that IT Services meets the needs of the Academy.

Most popular FAQs:

How do I reset my password if I forget it?
How do I give exam subject marks?
Where to view exam results?
How do I create a new user?
Help Desk leaflets

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For all your enquires.

For new developments, innovations and challenges,

Our IT Service Analysts will advise you how to get the best from SIS.